First, please check our Technical Support FAQ for quick answers to common questions.
If your question is not addressed, please fill in the following technical inquiry form and send a copy to our support address shown below.
<Technical support e-mail address>
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[Details] [Environment] [Library version] --------------------------------------------------------------------- |
- Technical inquiry formDescription for each item -
(1) [Subject]
A category (refer to the followings) and a summary of inquiry
are written.
The subject in mail header should be identical to this subject.
<Platform>
| PlayStation2 | : | PS2 | |
| GAMECUBE | : | GC | |
| Xbox | : | Xbox | |
| PC | : | PC | |
| Nintendo DS | : | NDS | |
| PSP | : | PSP | |
| PLAYSTATION3 | : | PS3 | |
| Wii | : | Wii | |
| Others | : | etc |
<Category>
| ADX related | : | ADX | |
| Sofdec related | : | Sofdec | |
| ROFS related | : | ROFS | |
| SoundFactory related | : | SNDF | |
| SDK general questions | : | SDK | |
| Tools | : | Tool | |
| Others | : | etc |
*Example
| [PS2:ADX] Noise appears when playing back mono data. | |
| [GC:Sofdec] When putting a movie onto a texture.. | |
| [PS2:ROFS] About path name of virtual file.. | |
| [GC:SNDF] Sound effect for multi SE.. | |
| [Xbox:SDK] About warnings when linking | |
| [Tool:Clipper] How to use the clipper |
(2) [Classification]
Specify either of the followings.
| Query | : | technical query | |
| BugReport | : | bugs, trouble | |
| Request | : | request for improvement, additional feature etc. | |
| Notice | : | when reaching us | |
| Other | : | other than the above |
(3) [Details]
Full details regarding the inquiry.
(4) [Environment]
Specify your development environment if necessary.
<contents>
- target model number, firmware version.
- compiler name, version number.
(5) [Library version]
Specify middleware library version number when asking programming
related queries.
Place an output from version information viewer tools such as
Wizz.exe
or libver.exe.
- Sample of technical inquiry form -
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[Details] After updated Sofdec library, some frames are dropped in movie playback. The sofdec data is used for opening movie, and it is played back using simple playback method. The handle creation parameters are ... (the rest is omitted) [Environment]
[Library version] [libmwsfdg.a]
869,002 2002-10-16 10:48:02
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- Notes on technical inquiry -
| (a) | Please make one inquiry per e-mail. | |
| (b) | All e-mail should be sent in text/plain format. | |
| (c) | Any attachment should be zipped or compressed with lzh, and sent
in MIME encoded format.
Also, should the attachment exceeds 1MB, please contact us. |